At VEC, we pride ourselves on delivering first class treatment and excellent service to every person who walks through our doors. Exceeding your expectations and delivering the best experience possible is the VEC mission. From the person you talk to when you first call to the surgeon working on your eyes, outstanding customer service is our priority.
We know that every employee is important to our success as a company, so we closed the office for an afternoon last week, and our entire team took part in our annual Ritz Carlton training seminar.
Launched in 2000, The Ritz-Carlton Leadership Center has welcomed thousands of executives and staff members from leading organizations interested in benchmarking many of the business practices that led to the Ritz Carlton becoming a two-time recipient of the Malcolm Baldrige National Quality Award .
Diana Oreck, Vice President of the Ritz Carlton Leadership Center was our speaker for the afternoon. It was a great refresher course on our power as individuals, work etiquette and customer engagement.
These seminars are just another thing VEC does to ensure the best possible experience for our patients.